How can we help?
Answers to the most common questions about AI Decor — and a real person on the other end of the inbox when you need one.
How do I cancel my subscription?
Subscriptions are managed by Apple, so they can’t be cancelled from inside the app or by us. On your iPhone, open Settings → your name → Subscriptions → AI Decor and tap Cancel Subscription.
Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Pro until the end of the period you’ve already paid for. Deleting the app does not cancel a subscription.
How do I get a refund?
All payments go through Apple, and only Apple can issue refunds. Visit reportaproblem.apple.com, sign in with your Apple Account, find the AI Decor purchase and choose Request a refund. Apple usually responds within a few days.
While reviewing the request, Apple may ask us how the purchase was used (for example, how long you used the app). You can opt out of this data sharing at any time — see Privacy Policy §2.3.
I paid but Pro isn’t unlocked
Make sure you’re signed in with the same Apple Account you used to subscribe, then open the app’s Settings → Restore purchases. If the purchase is waiting for approval (for example through Ask to Buy), Pro unlocks as soon as it goes through.
Still stuck? Email us with the Apple order ID from your receipt email and we’ll sort it out.
How do designs and design packs work?
Every Pro plan includes a number of designs per period; the yearly plan refreshes them every month. Each generation or regeneration uses one design. Subscription designs don’t carry over into the next period.
Subscribers can top up with design packs (20, 50 or 120 designs). Pack designs never expire, are used after your subscription designs run out, and can be used whenever your subscription is active. Packs are one-time purchases, so they can’t be brought back with Restore purchases — use them on the device where you bought them. Tap the counter at the top of the Design or My tab to see your balance.
A generation failed. Did I lose a design?
No. If a generation fails or is declined by the AI’s safety filters, the design is returned to your balance automatically. You can tap Try again on the card in My. If failures keep happening, check your connection and try a different photo — then write to us if the problem continues.
How do I take a photo that gives great results?
You’ll find the same guide in the app — tap How to shoot on the photo step.
Where are my designs saved?
All your designs live in the My tab on your iPhone. To keep one outside the app, open it and tap Save — it’s added to your Photos. Designs are stored only on your device, so save the ones you love before deleting the app or switching phones.
How do I delete my photos and data?
Open the app’s Settings → Delete all photos and designs. This permanently removes every photo and design from the app. Designs you’ve saved to Photos stay there. Deleting the app also removes its data from your iPhone.
To ask about any other data, such as analytics, email us — see our Privacy Policy for details.
Can I use designs for a property listing?
Yes, you can use your designs for personal and commercial purposes. When you use virtually staged images to sell or rent a property, label them as virtually staged or AI-generated where your market or listing service requires it. See our Terms of Use.